I don't always love nonfiction but this was interesting. It was recommended by a friend who was also reading it. It talks about the responses that we have during crucial conversations which can manifest at a moment's notice or be planned in advance. The authors talk about the responses of silence and violence. I know most decisions are not a binary (which is also addressed in this book) but those two do tend to be the most common reactions. There are strategies offered in this book to help one deal with the silence and violence gut reaction - introspection and observation are two of these. I couldn't help thinking of my own life while reading this which I think is the point. Rather than being terribly dry, the book has some good examples and a bit of humor to keep it moving. I'm curious to discuss with my friend when they are finished with it.
A few standout moments:
4/5
A few standout moments:
- "In the worst companies, poor performers are first ignored, then transferred. In good companies, bosses eventually deal with problems. In the best companies, everyone holds everyone else accountable regardless of level or position."
- "[...] respect is like air; if you take it away, it's all people can think about."
- "Younger people don't see themselves as a pair of hands seeking direction. They want to think. They want to decide. They're willing to take on more responsibility. So as you face a potential command position, consider the following: don't pass out orders like candy. [...] As a general rule, if people can make choices, allow them to do so."
- "Don't pretend to consult. If you've already made up your mind, don't go through the charade of involving people only to do what you wanted to do all along."
4/5
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